FAQ
Quickly Find Answers to Your Questions
Do you have questions about our services or insurance policies? Check our frequently asked questions for clear and quick answers.
General
How does billing work?
Please note that our client is the insurance broker, not the insured party. This means we send the invoice directly to the agency, which is responsible for paying the invoice in full.
The agency must then issue its own invoice to the insured party, including any applicable commissions and fees. Payment must be made in full within 30 days after the end of the relevant month.
Is it possible to make bank withdrawals?
Unfortunately, we do not offer this option. We always charge the full premium amount to the agency (minus the commission and including any applicable issuance fees).
Is there a tax on the insurance premium?
No, our insurance premiums are net. The 9% tax on insurance must be applied by the brokerage to its client, i.e., the insured.
In personal insurance, do you provide car insurance?
No, our services are exclusively focused on home insurance for individuals.
What to do in the event of a claim?
When a policyholder files a claim, their broker must send us an email at sinistres@soplex.ca with the following information: client’s full name, phone number, policy number, date of the claim, type of claim, address of the risk, any other relevant information that the insurer should be aware of.
